Terms
Terms of Service
How Encore Systems defines the rules for using its website, products, customer support, and Meta-connected services.
These Terms govern your access to and use of the websites, products, and services offered by Encore Systems Limited ("Encore Systems," "we," "us," or "our"), including our e-commerce platform, contact center software, CRM/CMR system, ticketing system, knowledge base system, forecast and workforce management tools, and AI Chat Bot product (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.
2. Description of Services
Encore Systems builds and operates business software products covering digital commerce, customer service, customer relationship management, case management, knowledge operations, workforce planning, and AI-assisted chat automation. Some Services may connect with third-party platforms, including Meta Platforms, Inc. products such as Facebook, Messenger, Instagram, and WhatsApp Business Platform ("Meta Platforms"), to deliver messaging, chat, and customer engagement features.
3. Eligibility and Accounts
You must be legally capable of entering into a binding contract to use the Services. If you create an account on our platforms, you're responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at info@encore-system.com if you suspect unauthorized use.
4. Use of Meta Platforms and Third-Party Integrations
Where our Services connect to or operate through Meta Platforms (for example, a Messenger or WhatsApp-based chat channel), the following applies in addition to the rest of these Terms:
Your use of any Meta-connected feature is also subject to Meta's own applicable terms, including the Meta Platform Terms and Meta's Developer Policies, WhatsApp Business Messaging Policy, and Commerce Policies, as applicable and as updated by Meta from time to time.
We will only collect, use, and share information obtained through Meta Platforms in ways consistent with Meta's Platform Terms and Developer Policies, and consistent with our Privacy Policy.
We do not sell, license, or transfer data obtained through Meta Platforms to third parties for unrelated purposes, and we do not use such data to build or supplement user profiles beyond what is necessary to provide the Services, except where we have obtained valid user consent to do so.
If you interact with our Services through a Meta-connected channel, you consent to your messages and related metadata being processed by Encore Systems and, where applicable, by Meta, in order to deliver the conversation, route it to an agent or automation, and maintain service records.
We will honor legitimate data subject requests (including access, correction, and deletion requests) relating to data obtained via Meta Platforms, consistent with Meta's requirements and applicable data protection law.
Nothing in these Terms limits Meta's ability to enforce its own terms directly against end users or against Encore Systems as a developer on its platform.
5. Acceptable Use
You agree not to:
Use the Services for any unlawful purpose or in violation of any applicable law or regulation;
Scrape, harvest, or collect data from the Services or from any connected Meta Platform beyond what the Services' own features permit;
Attempt to reverse engineer, decompile, or otherwise access the source code of the Services except as permitted by law;
Interfere with or disrupt the integrity or performance of the Services, or attempt to gain unauthorized access to any system or network connected to the Services;
Use the Services, or any Meta-connected channel, to send unsolicited, deceptive, or abusive messages, or to violate the messaging and commerce policies of any connected platform;
Misrepresent your identity or affiliation, or impersonate any person or entity.
6. Intellectual Property
The Services, including their software, design, text, graphics, and underlying technology, are owned by Encore Systems Limited or its licensors and are protected by applicable intellectual property laws. Except as expressly permitted under a separate written agreement (such as a client license or service agreement), you may not copy, modify, distribute, sell, or lease any part of the Services.
7. Fees and Payment
Where Services are provided under a paid subscription, license, or service agreement, the applicable fees, billing terms, and payment schedule will be set out in that agreement or in an order form. Fees are non-refundable except as expressly stated in the applicable agreement or as required by law.
8. Third-Party Services
The Services may integrate with or link to third-party platforms, including Meta Platforms, payment processors, and other business tools. We are not responsible for the content, policies, or practices of third-party platforms, and your use of them is governed by their own terms.
9. Disclaimers
The Services are provided "as is" and "as available." To the maximum extent permitted by law, Encore Systems disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or fully compatible with every Meta Platform feature or policy update.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Encore Systems Limited will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Services, even if advised of the possibility of such damages.
11. Indemnification
You agree to indemnify and hold harmless Encore Systems Limited, its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your misuse of the Services or your violation of these Terms or of any applicable Meta Platform terms or policies.
12. Termination
We may suspend or terminate your access to the Services at any time if we reasonably believe you have violated these Terms, misused a connected Meta Platform, or created risk or legal exposure for Encore Systems or its users. You may stop using the Services at any time.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services, or in the terms and policies of platforms we integrate with, including Meta Platforms. We will post the updated Terms on this page with a revised "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of the People's Republic of Bangladesh, without regard to its conflict of law principles, unless a separate written agreement between you and Encore Systems specifies otherwise.
15. Contact Us
Encore Systems Limited
65/B, Baitul Mukarram (North Gate), P.O-Paltan, P.O-G.P.O, Dhaka, Bangladesh
Email: info@encore-system.com
Phone: +880 1979622000