Understand English, Bangla, and Bangladesh Banglish with language detection, intent classification, and Banglish normalization.
Awani AI
Awani AI Chat Bot
Give customers useful multilingual answers grounded in approved knowledge and live commerce data, with a safe path to human support.
Overview
Make every complex operating moment easier to manage.
Awani AI Chat Bot understands English, Bangla, and Bangladesh Banglish, then retrieves the right answer from each client's approved knowledge and live commerce sources. It can answer service questions, recommend relevant products, guide order enquiries, and keep replies concise and brand-safe instead of relying on generic, unverified responses.
SDS Hub gives each client control over language, confidence thresholds, instructions, connected KBS and e-commerce sources, and the message used before handoff. When confidence is low or a customer asks for a person, Awani follows a confirmation-based transfer path so the conversation can move cleanly to an agent in Smart Digital Solutions.
What it unlocks
Everything your team needs to move with confidence.
Ground answers in tenant-isolated KBS articles, FAQs, policies, product catalogues, pages, prices, and availability.
Search live commerce context for products and order guidance, including relevant product-image matching when available.
Use confidence controls, safe fallbacks, and customer-confirmed human handoff instead of inventing unsupported answers.
Connect to webchat and supported digital channels through SDS Hub while preserving tenant boundaries and conversation history.
Improve operations with intent feedback, reviewed training data, response analysis, secure management APIs, and duplicate-safe requests.
Inside the platform
Workflows. Built for the people doing the work.
A closer look at the real interfaces and operating journeys your teams, managers, and the people they serve rely on every day.
Client outcomes
Put the product to work from day one.
From frontline execution to leadership visibility, Awani AI Chat Bot helps teams turn busy operations into a more consistent service experience.
Answer product, policy, delivery, service, and FAQ questions around the clock using only approved client information.
Help Bangla-speaking customers write naturally in Bangla, English, or Bangladesh Banglish without changing channels.
Recommend relevant catalogue items and use live product context instead of static bot scripts.
Guide order-related enquiries and pass the conversation to an agent when account-specific action or judgment is needed.
Operate a different AI identity, confidence policy, source library, and handoff message for every client or tenant.
Encore Systems Bangladesh
A grounded AI chat bot for Bangla, Banglish, and English customer service
Awani AI Chat Bot helps customer service and commerce teams in Bangladesh automate useful conversations without disconnecting the bot from approved business information. It retrieves answers from client-specific knowledge articles, FAQs, policies, web pages, and live e-commerce data before composing a response.
Customers can communicate in English, Bangla, or Bangladesh Banglish. Awani detects language and intent, normalizes common Banglish expressions, finds relevant knowledge, and returns a concise answer in the appropriate style. Commerce teams can use live catalogue context for product discovery, pricing, availability, and order guidance.
Every client can control its AI identity, instructions, preferred language, confidence threshold, connected sources, and handoff message from SDS Hub. Low-confidence requests and customers who want a person can move through a confirmation-based handoff to a live agent. Tenant isolation, secure APIs, idempotent requests, conversation history, and reviewed intent feedback make the platform suitable for accountable business use.
Frequently asked questions
Questions about Awani AI Chat Bot
Can Awani understand Bangla and Banglish?
Yes. Awani supports English, Bangla, and Bangladesh Banglish with language detection, Banglish normalization, and multilingual retrieval.
How does Awani reduce incorrect AI answers?
It retrieves relevant information from approved tenant-specific KBS and commerce sources, applies confidence controls, and uses a safe fallback or human handoff when the available evidence is not strong enough.
Can the AI chat bot use live e-commerce product data?
Yes. A client can connect catalogue, category, page, price, availability, and supported order context so Awani can answer and recommend using current commerce data.
Can customers reach a human agent?
Yes. Awani can ask for confirmation and then hand the conversation to a live agent when the customer requests a person or the bot cannot safely complete the request.