AI, Hospital ERP & Business Software

Awani AI

Awani AI Chat Bot

Give customers useful multilingual answers grounded in approved knowledge and live commerce data, with a safe path to human support.

Understand English, Bangla, and Bangladesh Banglish with language detection, intent classification, and Banglish normalization.
Ground answers in tenant-isolated KBS articles, FAQs, policies, product catalogues, pages, prices, and availability.
Search live commerce context for products and order guidance, including relevant product-image matching when available.

Omni-Channel Smart Digital Solutions

Turn every digital conversation into a faster, more accountable customer experience.

Bring webchat, WhatsApp, Facebook, Instagram, email, and API conversations into one tenant-aware service workspace.
Help agents handle concurrent conversations with a focused inbox, live counters, reply composer, attachments, transfers, wrap-up, and disposition closure.
Give supervisors a live operations view for queue health, agent activity, response speed, workload, and customer feedback.

Encore Commerce

Run the storefront, catalogue, stock, orders, delivery, payments, returns, and customer service from one accountable commerce platform.

Deliver a fast responsive storefront with search, categories, collections, variants, wishlists, customer accounts, and managed content.
Control products, SKUs, images, SEO, prices, campaigns, coupons, free-delivery rules, and audited inventory movements.
Support guest and account checkout, cash on delivery, and gateway-ready SSLCommerz, bKash, and Nagad payment workflows.

Ticketing

Give every request a clear owner, a visible SLA, and a documented path to resolution.

Centralize requests from digital, phone, portal, and API channels in role-aware queues with clear ownership.
Keep every ticket moving with priorities, saved filters, SLA clocks, assignment, locking, transfers, tasks, and resolution tracking.
Give agents a complete customer thread for public replies, internal notes, macros, attachments, and context-rich decisions.

Smart KBS

Turn your team's expertise into findable, governed knowledge for agents and customers.

Create structured articles, categories, collections, FAQs, playbooks, and step-by-step service guidance.
Use approval, revision, publishing, ownership, and audit workflows to keep high-value knowledge accurate.
Make content easy to find for agents and customers with search-friendly organization and clear article navigation.

Smart Restaurant Solutions

Bring menus, branches, orders, delivery, customer care, and restaurant operations into one digital system.

Manage menus, categories, add-ons, availability, pricing, promotions, and branch-specific offerings.
Coordinate order intake, confirmation, preparation, delivery, pickup, cancellation, and refund states.
Give managers a clear view of branch performance, peak demand, fulfilment pressure, and customer issues.

Smart CRM

Give sales and service teams one customer record, one history, and a clear next action.

Create a dependable customer profile with contacts, organizations, tags, consent, preferences, and relationship history.
Connect conversations, tickets, orders, tasks, notes, opportunities, and service events to the right record.
Build sales and service pipelines with stages, ownership, reminders, next actions, and clear accountability.

Meditech Hospital ERP

Connect patient registration, clinical care, diagnostics, pharmacy, inventory, billing, and management reporting in one hospital operating system.

Register patients with generated MRNs and barcodes, Bangla and English identity data, consent, duplicate review, merge history, and searchable documents.
Coordinate OPD appointments, walk-ins, token queues, check-in, doctor schedules, leave, follow-up, consultation, and e-prescription workflows.
Manage emergency, IPD admission, beds, nursing handovers, medication administration, OT planning, progress notes, discharge, and settlement controls.