Encore Systems Limited

Products

Encore products for commerce, contact center, support, CRM, and AI automation.

Explore the product areas Encore Systems can deliver and customize for your business.

Products for customer experience, operations, and growth 7 platforms
Encore Product

E-commerce Platform

Commerce storefronts, catalogues, checkout flows, inventory, payments, loyalty, order operations, and analytics.

  • Storefront and catalogue management
  • Cart, checkout, payment, and order lifecycle
  • Inventory, promotions, customer accounts, and reporting
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Smart Digital Solutions

Turn every digital conversation into a faster, more accountable customer experience.

  • Bring webchat, WhatsApp, Facebook, Instagram, email, and API conversations into one tenant-aware service workspace.
  • Help agents handle concurrent conversations with a focused inbox, live counters, reply composer, attachments, transfers, wrap-up, and disposition closure.
  • Give supervisors a live operations view for queue health, agent activity, response speed, workload, and customer feedback.
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CRM / CMR System

Customer profiles, interaction history, lifecycle automation, service pipelines, and clean integration hooks.

  • Customer records and segmentation
  • Sales and service pipeline workflows
  • Activity history and integration APIs
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Ticketing Systems

Give every request a clear owner, a visible SLA, and a documented path to resolution.

  • Centralize requests from digital, phone, portal, and API channels in role-aware queues with clear ownership.
  • Keep every ticket moving with priorities, saved filters, SLA clocks, assignment, locking, transfers, tasks, and resolution tracking.
  • Give agents a complete customer thread for public replies, internal notes, macros, attachments, and context-rich decisions.
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Knowledge Base System

Structured article publishing, agent playbooks, bilingual support content, approvals, and self-service search.

  • Article categories and approvals
  • Agent playbooks and customer self-service
  • Bilingual content-ready structure
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Forecast & Workforce Management

Demand forecasting, shifts, capacity, service sessions, queue health, occupancy, and productivity reports.

  • Forecasting and shift capacity
  • Agent availability and occupancy
  • Queue health and performance reports
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AI Chat Bot

Conversational intake, knowledge-grounded replies, AI draft suggestions, automation rules, and human handoff.

  • AI-assisted customer intake
  • Knowledge-grounded response design
  • Agent handoff and fallback logic
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