Create a dependable customer profile with contacts, organizations, tags, consent, preferences, and relationship history.
SDS CRM
SDS CRM
Give sales and service teams one customer record, one history, and a clear next action.
Overview
Make every customer moment easier to manage.
SDS CRM turns customer information into useful momentum. Bring profiles, conversations, tickets, orders, activities, notes, opportunities, and service history together so every team member can understand the relationship before taking the next step.
Build clean pipelines for sales and service, segment customers with confidence, automate follow-up, and expose the history that helps teams make better decisions. SDS CRM can stand on its own or connect deeply with SDS, Ticketing Systems, e-commerce, Smart KBS, and other Encore platforms.
What it unlocks
Everything your team needs to move with confidence.
Connect conversations, tickets, orders, tasks, notes, opportunities, and service events to the right record.
Build sales and service pipelines with stages, ownership, reminders, next actions, and clear accountability.
Use segments, filters, dashboards, and activity timelines to turn customer data into decisions.
Integrate through APIs and webhooks so customer context travels with the work across Encore products.
Inside the platform
Workflows. Built for the people doing the work.
A closer look at the real interfaces and operating journeys your agents, supervisors, managers, and customers rely on every day.
Real product capture
Real product capture
Client outcomes
Put the product to work from day one.
From frontline execution to leadership visibility, SDS CRM helps teams turn busy operations into a more consistent customer experience.
Give sales and service teams the same customer context before they make contact or respond to a request.
Track opportunities, onboarding, renewals, complaints, escalations, and follow-up in one accountable workflow.
Segment customers for tailored service, campaigns, loyalty, retention, and proactive support.
Connect CRM history with SDS conversations, tickets, orders, knowledge, and management reporting.
Encore Systems Bangladesh
CRM software for connected sales and customer service teams in Bangladesh
SDS CRM helps businesses in Bangladesh keep customer profiles, organizations, contacts, conversations, tickets, orders, notes, activities, and opportunities connected to one dependable record. Sales and service teams can understand the full relationship before they call, reply, follow up, or make a decision.
Teams can configure sales and service pipelines, ownership, stages, reminders, next actions, tags, segments, and activity history. Managers gain a clearer view of opportunities, onboarding, renewals, complaints, follow-up, and customer engagement without relying on disconnected spreadsheets.
The CRM can operate independently or connect with Smart Digital Solutions, Ticketing Systems, Smart KBS, e-commerce, and reporting systems. It is designed for companies that need configurable workflows and local implementation support rather than a rigid one-size-fits-all CRM.
Discuss your requirements with our Dhaka teamFrequently asked questions
Questions about SDS CRM
What customer information can SDS CRM manage?
It can manage customer and organization profiles, contacts, activities, notes, conversations, tickets, orders, opportunities, tags, consent, preferences, and relationship history.
Can SDS CRM support both sales and customer service workflows?
Yes. Separate pipelines, stages, ownership rules, reminders, tasks, history, and reports can support sales, onboarding, account management, and service teams.
Can the CRM integrate with ticketing, contact center, KBS, and e-commerce systems?
Yes. APIs and webhooks can connect customer context across Encore products and compatible third-party systems.