Deliver a fast responsive storefront with search, categories, collections, variants, wishlists, customer accounts, and managed content.
Encore Commerce
E-Commerce Platform
Run the storefront, catalogue, stock, orders, delivery, payments, returns, and customer service from one accountable commerce platform.
Overview
Make every complex operating moment easier to manage.
Encore E-Commerce Platform gives a single-brand retailer the complete path from product discovery to delivery and after-sales service. The customer experience includes responsive catalogue browsing, search, collections, product variants, cart, guest or account checkout, payment choice, order tracking, wishlists, addresses, and content-managed campaign pages.
The operating layer, proven through the Samara's Almira implementation, brings products, SKU-level stock, promotions, orders, payment reconciliation, courier consignments, returns, exchanges, customers, CMS, reports, roles, and audit history into one admin workspace. Bangladesh-ready delivery and payment integrations can be configured alongside APIs that make the catalogue and supported order context available to Awani AI and other Encore products.
What it unlocks
Everything your team needs to move with confidence.
Control products, SKUs, images, SEO, prices, campaigns, coupons, free-delivery rules, and audited inventory movements.
Support guest and account checkout, cash on delivery, and gateway-ready SSLCommerz, bKash, and Nagad payment workflows.
Manage order verification, assignment, status history, notes, Pathao or Steadfast consignments, delivery tracking, and customer updates.
Handle cancellations, returns, exchanges, inspection, restocking, refunds, reconciliation, and the complete after-sales trail.
Use role-based administration, reports, CSV exports, CMS, FAQs, settings, audit logs, webchat, and AI-ready commerce APIs.
Inside the platform
Workflows. Built for the people doing the work.
A closer look at the real interfaces and operating journeys your teams, managers, and the people they serve rely on every day.
Real product capture
Real product capture
Client outcomes
Put the product to work from day one.
From frontline execution to leadership visibility, E-Commerce Platform helps teams turn busy operations into a more consistent service experience.
Launch a branded fashion, lifestyle, beauty, electronics, or specialty retail storefront for customers across Bangladesh.
Manage variant-level catalogue and inventory while keeping stock changes accountable through audited movements.
Coordinate verification, fulfillment, courier booking, tracking, delivery, payment, and customer communication from one order record.
Run campaigns and coupon rules without losing control of price, stock, delivery thresholds, or profitability reporting.
Connect the live catalogue to Awani AI, Smart Digital Solutions, CRM, ticketing, webchat, and external systems through APIs.
Encore Systems Bangladesh
A complete e-commerce platform for retailers in Bangladesh
Encore E-Commerce Platform gives retailers in Bangladesh a connected storefront and operating system instead of a website that stops at checkout. Customers can discover products, search categories and collections, choose variants, use offers, check out as a guest or account holder, select delivery and payment options, and track their orders.
Operations teams can manage catalogue SEO, SKU-level inventory, audited stock movements, campaigns, coupons, order verification, assignment, payments, refunds, courier consignments, returns, exchanges, customer records, content, and reports from one controlled admin workspace. Roles, audit history, notes, and status timelines make day-to-day decisions visible and accountable.
The platform is proven through the Samara's Almira retail implementation and can be adapted for other single-brand commerce businesses. Bangladesh-ready payment and courier integrations, responsive webchat, customer service workflows, and AI-ready catalogue APIs connect digital sales with the wider Encore Systems product suite.
Frequently asked questions
Questions about E-Commerce Platform
Can Encore build a complete e-commerce website for Bangladesh?
Yes. The platform covers storefront, catalogue, variants, inventory, checkout, orders, payments, couriers, returns, customer accounts, CMS, reports, and administration.
Which payment and courier workflows can be supported?
The platform supports cash on delivery and can be configured for SSLCommerz, bKash, and Nagad, with courier operations for Pathao, Steadfast, or manual providers.
Can the e-commerce platform connect with AI chat bot and customer service tools?
Yes. Catalogue and supported order APIs can connect with Awani AI, Smart Digital Solutions, webchat, CRM, ticketing, and compatible external systems.
Does the admin panel manage returns and refunds?
Yes. Teams can manage cancellation, return, exchange, inspection, restocking, refund, payment reconciliation, and the related audit trail.