Forecasting and shift capacity
Encore Product
Forecast & Workforce Management
Demand forecasting, shifts, capacity, service sessions, queue health, occupancy, and productivity reports.
Overview
Make every customer moment easier to manage.
Demand forecasting, shifts, capacity, service sessions, queue health, occupancy, and productivity reports. Built with a Laravel-first architecture, admin controls, reporting, and integration-ready APIs.
What it unlocks
Everything your team needs to move with confidence.
Agent availability and occupancy
Queue health and performance reports
Client outcomes
Put the product to work from day one.
From frontline execution to leadership visibility, Forecast & Workforce Management helps teams turn busy operations into a more consistent customer experience.
Enterprise operations
Customer experience
Management reporting